If you can take yourself out of your first world techie social media smart-shoes for a second then imagine this: you’re 53 years old, you’ve been in prison from 20 to 26, you didn’t finish high school, and you have a grandson who you’re now supporting because your daughter is in jail. You’re lucky, you have a job at the local Wendy’s. You have to fill out a renewal form for government assistance which has just been moved online as a cost saving measure (this isn’t hypothetical, more and more municipalities are doing this now). You have a very limited idea of how to use a computer, you don’t have Internet access, and your survival (and the survival of your grandson) is contingent upon this form being filled out correctly.
Why we should care about libraries (via A Whole Lotta Nothing)
Other than the problematic phrase “first world” (hate “first world problems” ugh!), I completely agree. I believe that this is what libraries need to become. I have spent time helping people fill out forms, find the correct documents, even send an email. I figured out what people wanted through hand gestures. I just think there’s so much we can offer to people from so many backgrounds.
And yet we still have so many accessibility issues.