[He] laughed and replied that he could sum up his secrets to supervision on a tiny scrap of paper (such as we keep at the Information Desk for researchers to write call numbers out) and he proceeded to do so.
Here’s what he wrote:
Be a mensch (Josh credits his father in Minnesota with teaching him this)
a. Care… at least a little
b. Don’t lie (you may not always be able to convey the entire truth, but do not lie)
c. Don’t be a coward (you don’t have to be stalwartly brave—just don’t be a coward)
— From LJ's Cheryl LaGuardia, Achieving Library Menschness | Not Dead Yet