[Congressional representatives] need to know that we are an educational institution. We’re not Blockbuster. Entertainment is part of our business, but our major business is education and literacy.
Amazingly a lot of people complain about the fact that you can check out dvds from the library, as if the only thing we are is a free rental store, and it is utterly ridiculous not to mention wrong.
I am also convinced that those who complain about these things don’t actually use libraries.